International Service Support

If any of the products fail to function or if any of service supports you believe it’s necessary, or spare parts required, please contact Galen's International Service Center.
Before contacting Galen, it is recommended to check all accessories to ensure that they are not the possible cause of the trouble.

Contact Information:

Monday to Friday 08:30-17:30 (Beijing Mean Time)

Tel: +86(20)33730868
Fax: +86 (20) 62351121
E-mail: support@galen-heathcare.com

When calling, please have the following information:
1. Name of product, Model and the completed trouble description
2. The Serial Number (S/N) of products
3. The full name, address and phone number of your facility
4. For parts order, the required spare or replacement part number(s)